Introduction

Last Updated: 05 July 2022

We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Dubai Holding Entertainment LLC and its affiliates or any company it controls. It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources. We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection. For more information about Dubai Holding Entertainment please see www.dubaiholding.com. References to "our", "us" or "we" within this Notice are to Dubai Holding Entertainment LLC, a company incorporated under the laws of Dubai with commercial license number 571778, and whose registered office address is at P.O. Box 500666, Dubai, United Arab Emirates; tel: +971 4 3622000, [email protected].

Who we are

Dubai Holding Entertainment LLC is the data controller of your personal data. We decide how and why your personal data is processed, either alone or jointly with others.

If you visit our venue or use our facilities and services, the entity which manages the relevant venue, facility or service will also be a data controller in respect of your personal information. You can access a ‘Data Controller List’ here, which sets out all of the different Dubai Holding Entertainment LLC entities and their contact details. This will enable you to identify the relevant Dubai Holding Entertainment LLC entity that holds, processes, and secures your personal data and is the data controller in relation to your personal data.

If you have any questions about this Notice, the use of your data, or would like to be directed to our Data Protection Officer, please contact privacyoffice@dhentertainment.ae

Information covered by this Policy Notice

In this Notice we refer to “processing” your “personal data”.

Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).

Personal data is any information relating to an identified or identifiable living person.  When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.

Cookies Policy

Where we use cookies, you can also control the data stored by cookies and withdraw consent to cookies by using the browser-based cookie controls described in our Cookie Policy.

What we collect from you and how we use it

We process different categories of personal data to enable us to provide services to you, and as further described below.

Contact Details: Includes but is not limited to address, email address and telephone number.

Identification data: Includes but is not limited to name, title, company and individual physical description.

Personal Information: Includes but is not limited to date of birth, age, gender, nationality, passport, marital status, signature, country of residence, photograph, family, voice recording, religion, languages spoken, place of birth, emergency contact details, insurance details and driving licence number.

Web Data: Includes but is not limited to cookies, user activity logs, IP address, social media profile and website visitor interaction data.

Health Data: Includes but is not limited to health, allergies, dietary requirements, medical information forms and notes and disability records.

Travel / Stay Information: Includes but is not limited to travel history, loyalty scheme information, preferences, stay information, feedback / analysis (e.g. surveys), product purchase information, reservation history, VIP status, visa information and occupancy information.

Financial Data: Includes but is not limited to card details and bank details.

The reason these categories of personal data are processed, along with our legal basis for doing so, are set out in the table below.

Personal Data Directly Obtained from You

Description of ProcessingPurpose for ProcessingCategory of Personal DataLegal Basis
We process your personal data when managing and fulfilling bookings, reservations and requests.Customer service and processing/fulfilling orders and transactionsContact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial DataContract, Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data when facilitating the check-in and check-out process.Customer ServiceContact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial DataContract and when processing special category personal data - Explicit Consent
We process your personal data during your stay on our premises (e.g. in order to provide Wi-Fi to you).Customer ServiceContact Details, Identification Data, Personal Information, Web Data and Travel / Stay InformationConsent and Legitimate Interest
We process your personal data in order to collect, manage and analyse membership information.Maintaining / Servicing AccountsContact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial DataConsent, Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data in order to conduct surveys, obtain feedback and manage and progress complaints as necessary.Customer ServiceContact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial DataLegitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data for marketing purposes, such as personalising offers for you, as well as for analytics purposes.Advertising / Marketing Services, Analytics ServicesContact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial DataConsent and Legitimate Interest
We process your personal data for service and quality monitoring purposes.Customer serviceContact Details, Identification Data, Personal Information and Financial DataLegitimate Interest
We process your personal data in relation to incidents and accidents.Health and SafetyContact Details, Identification Data, Personal Information, Web Data, Health Data and Travel / Stay InformationLegal obligation, Vital Interest, Legitimate Interest and when processing special category personal data - Heath Exemption
We process your personal data for invoicing purposes.Account ManagementContact Details, Identification Data, Personal Information and Financial DataContract
We process your personal data in order to comply with legal requirements and exercise or defend legal claims.Litigation & DisputesContact Details, Identification Data, Personal Information, Health Data and Travel / Stay InformationLegal obligation, Legitimate Interest and when processing special category personal data - Legal Claims Exemption
We process your personal data for competition and event purposes.Customer service and processing/fulfilling orders and transactionsContact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial DataContract, Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data in order to provide medical care where required. This includes COVID-19 processes and proceduresHealth and SafetyContact Details, Identification Data, Personal Information, Health Data and Travel / Stay InformationConsent, Vital Interest and Legal obligation and when processing special category personal data - Heath or Social Care Exemption
We process your personal data in order to improve the services we provide.Customer ServiceContact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial DataLegitimate Interest and when processing special category personal data - Explicit Consent
For management and audit of our business operations including accountingAudit Purposes and Financial ManagementContact Details, Financial Details, Personal Information, Identification Data, Health Data, Travel / Stay InformationLegitimate Interest and when processing special category personal data - Heath Exemption
We process your personal data for security purposes and to ensure secure backup and archival of IT Systems.Security PurposesContact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial DataLegitimate Interest and when processing special category personal data – Legal Claims Exemption
Identifying, investigating and mitigating incidents, such as if a personal data breach occurredSecurity PurposesContact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial DataLegitimate Interest and when processing special category personal data – Legal Claims Exemption
How long do we keep your personal information

Your personal data will not be kept longer than necessary to meet the purposes detailed above. The criteria that we use to determine how long we will keep your personal data includes the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).

Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it.

Who do we share your personal data with?

Where necessary to fulfil the purposes described in this Notice, we shall disclose your personal data to certain third-parties, vendors and service providers or affiliated employees, contractors and entities as described below.

To the extent necessary, and where we have a legal basis to do so, we will also share your personal data with other entities within the Dubai Holding Entertainment group of companies, including any subsidiaries and holding companies.

Where we share personal data, we do so with the following parties for the following purposes:

Category of Third-PartyPurpose for Disclosure
Legal and professional advisersAccident and Incidents, Comply with legal requirements and exercise or defend legal claims, Competition and events and IT security
Health ProvidersAccident and Incidents, Comply with legal requirements and exercise or defend legal claims and Medical care
Finance ProvidersAccident and Incidents, Comply with legal requirements and exercise or defend legal claims and IT security
Government BodiesAccident and Incidents, Bookings / reservations / providing services, IT security and Medical care
Membership AssociationsIT security, Marketing and Memberships
IT, digital, technology and telecomsAnalytics, Bookings / reservations / providing services, Marketing and Memberships
Transport and Leisure ProvidersBookings / reservations / providing services, Complaints, Competition and events and Improve customer experience
Marketing and Research ServicesBookings / reservations / providing services and Marketing
Education and Childcare ProvidersBookings / reservations / providing services and IT security
Profiling

Where we have a lawful basis to do so, we will use your personal data to evaluate certain personal aspects about you, such as to analyse or predict aspects concerning your economic situation, personal preferences, interests, reliability, behaviour, location or movements. This is known as “Profiling”. We only conduct profiling where it will not have a legal or other significant effect on you. We undertake profiling to help tailor our marketing to you.

Where we store/transfer your personal data

When processing your personal data, we may transfer this to third parties based in other countries, to the extent necessary to fulfil the purposes described in this Notice. Dubai Holding Entertainment forms part of Dubai Holding LLC and its subsidiaries. Your personal data may be transferred within this group of companies, as well as to Dubai Holding Entertainment subsidiaries and holding company. Such transfers shall always be done in compliance with relevant data protection laws.

For transfers of personal data from the UK and European Economic Area (“EEA”) we transfer personal data to entities outside the EEA, under the EU Standard Data Protection Clauses.

To the extent required, we will also transfer your personal data to third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with applicable laws and requirements.

Security of personal data

Dubai Holding Entertainment has implemented technology and operational security measures in order to protect personal data from loss, misuse, alteration or destruction. Only authorised persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data.

Your rights

ou have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.

Right to withdraw consent

Where you have provided your consent to us, you will always have the right to withdraw this at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us using the following email address [email protected].

Right to request correction of your personal data

You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us at [email protected].

European Data Protection Rights

Where the General Data Protection Regulation applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:

  • upon request, be provided access to, or copies of, your personal data that we process;
  • upon request, restrict the processing of your personal data;
  • upon request, delete your personal data which we process;
  • object to our processing of your personal data; or
  • upon request, obtain a copy of your personal data which we process in a commonly used and machine-readable format.

It is important to understand that these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and that we may require further information from you (e.g. to confirm your identity) in order to action your request.

If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.

Changes to this privacy notice

We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws.

Contacting us

If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at [email protected] or by writing to us at: Dubai Holding Entertainment LLC: P.O. Box 500666, Dubai, United Arab Emirates . Please include your reply address when you write to us.